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Software, Health Report - Perpetual - Parent Part
Product Number HeRo

With its advanced capabilities, HeRo (Health Report software) collects vehicle information, Diagnostic Troubleshooting Codes (DTCs) and other vital data points from the vehicle communication network. This network is made up of modules like the J1939 Modules, Engine Control Module, Aftertreatment Control Module, Body Control Module, Brake Control Module and the Transmission Control Module.

HeRo collects all this data and compiles it into a vehicle health report, which can be displayed from within the application.

In addition, HeRo also posts these health reports to OnCommand Connection* and the Navistar Service Portal**, which add additional information such as open campaigns on the vehicle and fault code action plans.

* OnCommand Connection subscription included with purchase of HeRo.
** Navistar Service Portal sold separately.

OnCommand Connection Website

Delivery Type:
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Applicable to:
Engine Software
List of Documents
HeRo User Guide (en)
HeRo Sell Sheet (en)
HeRo Change Log (en)
Navistar Software 800 Codes (en)

Prior to installation, a product key must be obtained for each computer on which the software is to be installed. Product keys expire after a year and must be purchased annually.

Software Installation

  1. Click here to download the software.
  2. Open the downloaded executable file.
  3. Click Next.
  4. Read through the License Agreement. When finished, click I Agree to proceed with installation.
  5. When installation is complete, the final page of the wizard is displayed. Click Finish.
  6. Right click on the Desktop Icon
  7. Open file location
  8. Locate application file and right click
  9. Run as administrator
  10. Enter the product key obtained for this computer and then click OK.
    • If the key was not entered correctly (or there is some other problem), an error message will be displayed. Refer to Installation Error Messages for more information. Resolve the issue indicated before proceeding.
  11. Screen will appear asking if you are a new or existing user.

New Users

  1. The Registration window appears. Fill in the user’s information. Required fields are indicated by an asterisk (*). Once registration is completed successfully, Click OK. An email will be sent to the address provided on the registration form. Follow the instructions provided in this email to complete the registration process. When finished, click OK in the window shown below.

IMPORTANT: You MUST change your password by following the instructions provided in the email before proceeding. The default password cannot be used to log into the application. Passwords can be reset at


Existing Users

IMPORTANT: Please check to ensure your password has not expired prior to authenticating the software.

  1. The User Authentication window appears. Enter your username and password, then click OK.

Once you are logged in for the first time, the software will start and begin to update itself.

NOTE: The software program will not function until the user has successfully logged in at least once while connected to the network. The user may need to consult with the technical computer support staff if the program cannot connect to the Navistar site.

Any product key in the Navistar Service Software suite can generate five CYY user IDs. Only the administrator of the product key, that is the first installer of the key, can create the additional user ID’s from the program.


Launching Software

To launch your software, do one of the following:

  • Double click the software icon on the Windows desktop.
  • In the Windows Start Menu, select Programs > (Software Name) > (Software Name).

The User Authentication window appears. Enter your username, password and click OK.

  • Click on Navistar Telematics

NOTE: There is an instructions link on the New Account Creation page that can assist you through the process.

Minimum Requirements
  • 150MB of free hard disk space
  • An Internet connection
Recommended Requirements
  • Pentium 4 class process with a minimum 1 GHz of speed
  • 512 MB of RAM
  • 150MB of free hard disk space
  • Operating System of Windows® 7 or Vista
  • One or more RP1210A compatible communication devices
Any type of high speed Internet connection
Recommended Adapters
  • NEXIQ Technologies® – USB-Link™, USB-Link™ 2
  • Dearborn Group Technologies – DPA4+, DPA5+
  • Noregon® Systems, Inc. – DLA+, DLA+ 2.0, DLA+ Wireless, DLA+ 2.0 Wireless
Communication Link Drivers
  • Navistar developed software uses standard RP1210A drivers for communication. The drivers are specific to the communications device and are not installed with Navistar developed software.
This product can be found in the following kits:
NED-DLB-HeRo  NED, DLB and HeRo Software Bundle (Electronic Delivery)
NED, DLB and HeRo Software Bundle (Electronic Delivery)
NED - 1 Year - Navistar® Engine Diagnostics is a diagnostic
NED-NAV-HeRo  NED, NavKal Pro, and HeRo Software Bundle (Electronic Delivery)
Navistar Engine Diagnostics, NavKal Pro, and HeRo Software Bundle

*** Buy the Software bundle: NavKal™ Pro and NED So

Product and price information are subject to change without notice.