• When you install the application, a screen pops up asking if you want to install it as a new or existing user.
• Select New User.
• Another screen pops up asking for your personal information. Type in your information and click on Submit.
  NOTE: You must type in a valid email address when completing the form.
• The system will email you your username and password.
  NOTE: The password emailed to you is temporary and you MUST reset the password using the link emailed to you before logging into the application!
• Your password can be reset at http://password.navistar.com. For additional support, please contact Dealership Support to reset your password:
  • US and Canada – (800) 527-7879
  • Latin America – (800) 527-7879 (International call rates apply)
  • Mexico – (800) 713-9405 to reset your password.

Update your default password given by Dealership Support using Password Reset. If you do not update through this link it won’t let you continue.

NOTE: You are required to change your password twice a year.

Your password must have the following characteristics:

• At least 12 characters
• At least one upper case letter
• At least one lower case letter
• At least one number or special character

No. Training and software are now managed separately.

Yes. Product Keys can only be used on one computer.

Dealers should open an iKNow case file, customers can email softwaresupport@navistar.com or 800-365-0088 option 3.

Extend time to a current subscription by entering an additional product key before the current subscription expires.

You can check how many days are remaining until the current key expires by selecting Help > Registration > View Registration Information.

Additional product keys can be added to the software by selecting Help > Registration > Extend / Change Edition.

You can transfer a license to another computer by following the steps below:

1. Open the application on the current computer.
2. Click on Help > Registration > Unregister This machine > OK
3. Input previous product key into application when installing on replacement computer.

A dictionary and basic troubleshooting for 800 series error codes can be found in the Navistar Software 800 Codes document available here, and on each Navistar software page.

Up to 5 additional usernames can be created within the software application. This can be accessed by selecting Help > Registration > Request Additional Users. This will open a registration window. Fill in all of the required data and click OK to submit the request.

You will receive an email confirmation with the new username and a temporary password. The temporary password must be changed by using the link in the email before signing into the software.

If the software attempts to log you in as CYY0000, then the product key was either invalid or incorrectly entered. Please check your product key and re-enter.

No. However, you can load multiple product keys to a single installation to increase the amount of time the software is valid.

To resolve this run the software as admin.

1. Right click on the DLB Icon
2. Click Open File Location
3. Right click on Diamond Logic Builder.exe
4. Click Run as Admin

An 812 code can also be triggered by the program when a connection can’t be established to the registration server. The most common problem is that your network security levels are not allowing for this. Consult your IT department for assistance.

If you are still unable to use the application after following the instructions above, you may not be set up as the PC Administrator. Please contact us at softwaresupport@navistar.com for assistance.

ServiceMaxx Pro J-1939 will continue to function and be supported until the software subscription has expired.

When you connect to the Internet and launch the software it automatically looks for and downloads the updates.

You can access this feature by selecting the My Organization link in the My Account menu. If you have access to multiple locations, you will need to choose which location you want to review. The page that loads after you select a Dealer location is the Organization Profile. At the bottom of the page, you can access all of the Orders and Software Keys assigned to that location.

• Dealers – Please submit case file with proof of purchase.
• For all other customers – Please email psc@navistar.com.
• If you purchased your software from Nexiq, please contact Nexiq at (877) 905-6716.

NavKal supports calibration updating, on screen vehicle information display, ECM software version and upgrade availability and allows you to read and clear DTC’s.
NavKal Pro does all of the above as well as OEM controlled parameter updates and blank module programming.

No. You need to create a user ID from NED or use an ID created from another Navistar application. Follow the installation software process on the website or read the User’s Guide.

Level 1
Formal training is not required.

Level 2: Basic Programming (Web-Based)
Web-Based DLB training for customers can be accessed at https://www.navistareducation.com. Customers can either login with an existing account or register for a new one.

• Introduction to Diamond Logic Electrical Systems AND Diamond Logic Builder Introduction and Usage
OR
• Diamond Logic Builder Level 2 Retail Course (8982)

Level 3: Advanced Logic (Instructor Led)
Please contact DiamondLogicBuilder@Navistar.com to schedule your training.

NOTE: DLB Level 2 and 3 software requires a product key for each computer.