Canadian Retail Sales

The Navistar Product Support Center has temporarily disabled retail catalog sales in Canada. Please contact a local International® dealership to purchase tools or software. International® dealerships can be located using the tool at https://www.internationaltrucks.com/dealer-locator.

We apologize for the inconvenience.

Frequently Asked Questions
1. What are the OS requirements needed to access this site?
There are no specific OS requirements for accessing this site, other than being able to support a minimum level web browser described below.
2. What are the Hardware requirements needed to access this site?
There are no specific hardware requirements for accessing this site other than supporting a minimum level web browser as described below. This site is designed to operate on numerous surfaces including smart phones, tablets and PCs
3. What are the Web Browser requirements for this site?
We take security of your data very seriously and therefore only support the latest encryptions. Your web browser must be capable of supporting TLS1.2 encryption. All the major, up to date, browsers support this already. If you cannot get to this site, try updating your browser, or switching to a different browser that is up to date.
4. How can I access a Cross-Reference Chart for Medium Duty Harness Repair?
Discontinued Harness and Connector components are listed in the description of the replacement parts and can be located by searching for the discontinued product. A copy of the Harness Repair Cross-Reference chart can also be obtained here.
5. I want to view order history for one of the locations I have access to. How can I access this?
You can access this feature by selecting the My Organization link in the My Account menu. If you have access to multiple locations, you will need to choose which location you want to review. The page that loads after you select a Dealer location is the Organization Profile. At the bottom of the page, you can access all of the Orders and Software Keys assigned to that location.
6. How do I extend my software subscription?
Extend time to a current subscription by entering an additional product key before the current subscription expires.
Video – Extend product key
7. How can I transfer my software license to another computer?
  1. Open the application on the current computer.
  2. Click on Help > Registration > Unregister This machine > OK
  3. Input previous product key into application when installing on replacement computer.
Video – Unregister a machine
8. I forgot the password I use to access Navistar Software. How do I reset it?
  • Contact Dealership Support to rest your password:
    • US and Canada – (800) 527-7879
    • Latin America – (800) 527-7879 (International call rates apply)
    • Mexico – 01-800-713-9405 to rest your password.
  • Update your default password given by Dealership Support using Password Reset. If you do not update through this link it won’t let you continue.
9. The password I use to access Navistar Software has expired. How do I regain access to my account??
  • Ensure you have an active password at the moment you log in to the application. If your password has expired it won’t let you continue.
  • Contact Dealership Support to rest your password:
    • US and Canada – (800) 527-7879
    • Latin America – (800) 527-7879 (International call rates apply)
    • Mexico – 01-800-713-9405 to rest your password.
  • Update your default password given by Dealership Support using Password Reset. If you do not update through this link it won’t let you continue.
10. Where do I get a username and password to access Navistar software?
  • When you install the application, a screen pops up asking if you want to install it as a new or existing user.
  • Select New User.
  • Another screen pops up asking for your personal information. Type in your information and click on Submit.
    NOTE: You must type in a valid email address when completing the form.
  • The system will email you your username and password.
    NOTE: The password emailed to you is temporary and you MUST reset the password using the link emailed to you before logging into the application!
11. What are the requirements for the password I use to access Navistar software?
Your password must have the following characteristics:
  • At least 8 characters
  • At least one upper case letter
  • At least one lower case letter
  • At least one number or special character
12. How often do I need to reset the password I use to access Navistar software, and where do I reset it?
You must reset your password every 90 days. Navistar applications will give you a warning when you have 7 days or less remaining. Passwords can be reset at https://evalue.internationaldelivers.com/pkmspasswd.
13. Can I use the same username and password for multiple Navistar applications?
The same username and password can be used for Navistar® Engine Diagnostics, Diamond Logic® Builder, NavKal™, and HeRo.