Available Now - Purchase Service Tools with Fleet Charge

The Navistar Product Support Center is proud to announce that you are now able to purchase items listed on the Service Tools Catalog with your Fleet Charge account. More information on the checkout process is available in the Fleet Charge Announcement Letter.

Canadian Retail Sales

The Navistar Product Support Center has temporarily disabled retail catalog sales in Canada. Please contact a local International® dealership to purchase tools or software. International® dealerships can be located using the tool at https://www.internationaltrucks.com/dealer-locator.

We apologize for the inconvenience.
Cookie Policy

What are cookies?

Cookies are small text files which are stored on your browser or your computer's hard drive when you visit our website. Once you agree, the file is added to your browser or hard drive and the cookie allows the server to recognise you when you revisit. Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you visit, and also allows us to improve our site by analysing statistics. Cookies cannot be used by themselves to identify you. You can find more information about the cookies used on our site and the reasons why below.

How do we use cookies?

The following types of cookies are used on this website:

  • Session Cookies – these are temporary cookies that remain in the cookie file of your browser until you close the browser. When you visit this site we collect standard internet log information and details of visitor behaviour patterns. We do this to collect information which will allow us to improve our site by tailoring it to the needs of users and to keep track of the products which are being purchased.
  • Analytical cookies – the cookies we use for these purposes do not track your Internet usage after leaving our sites and we do not store personal information in them that others could read and understand.
  • Persistent cookies – these remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). We only use these cookies to track your purchases (if any) and are considered strictly necessary.

Changing your cookie settings

When you arrive on our site, you will be asked to agree to our use of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you agree to their use. You can block cookies by following the instructions on your browser (usually located within the 'Help', 'Tools' or 'Edit' facility). To find out how to do this on the browser of your mobile phone you will need to refer to your relevant handset manual.

Note, however, that if you use your browser settings to block all cookies (including essential cookies), or decline to agree to our use of cookies, you may not be able to access all or parts of our site.

How You Can Access or Correct Your Information

You can access and correct the personal data that we collect online and maintain by clicking on "My Account" and entering your user id and password. You are solely responsible for the maintenance and security of your user id and password. For other questions related to updating or changing your account information, please contact us using the "Contact" link at the top of this page.

Changes to our Privacy Policy

Our privacy practices, like the online medium itself, are subject to change. If we make any changes, we will notify you by posting a prominent announcement at our site

How to Contact Us

Should you have other questions or concerns about these privacy policies or wish to have your personally identifiable information deleted from our records, please contact us using the "Contact" link located at the top of this page.


Cookies

Here are the possible cookies this site may store, along with their role. You can identify which non essential cookies you allow to be stored on your device by checking/unchecking the appropriate boxes in the Permitted column, then clicking the Save Cookie Preferences button.


CookieUsageDurationEssentialPermitted
ASP.Net_SessionId Used to identify the user's session on the server. Session
ASPXAuth User authentication cookie that is set once a user's identity has been verified. Session
CartId For guest users, this stores a reference to the shopping cart so that items placed in the shopping cart are remembered. For users with accounts, this retains the last cart being used in the event that the user can have more than one cart. 90 days
CookiePreferences Used to remember a user's choice about cookies for this site. Where users have previously indicated a preference, that user's preference will be stored in this cookie. 90 days
DealerProxyId For users with the Dealer Proxy role (very rare), this is used to remember the last proxy setting selected and pre-populate it on the next site visit. 90 days
ExpandedProductFilters Where product filtering is available when viewing the catalog, this is used to remember which product filters were expanded. 90 days
LanguageCode The LanguageCode cookie allows the site to remember your language preference across sessions. Doing so allows the system to render the pages in your preferred language without you having to select it. 90 days
ProductLayout Where a product Layout choice is available when viewing the catalog, this is used to remember your last product layout choice. 90 days
ProductsPerPage Where a choice is provided to determine how many products to render on each page, this is used to remember your last product count per page selection. 90 days
SAML_SessionId Used to identify the user's Single Sign On identity. Session
SSO Where Single Sign On (SSO) is available, this is used to remember if the last session authentication was done using SSO and if so automatically direct to the SSO identitiy provider when your next session starts. 90 days
ViewerID The ViewerID cookie allows the site to retain your product viewing history across sessions. It may then be used to provide you quick access to those products or for you to look at your product viewing history. On our servers, the ViewerID is anonymous and not correlated to your account. 90 days
Third Party Cookies

Third party cookies are cookies set by someone other than the website owner for purposes such as collecting information on user behavior, demographics, or personalized marketing. When using our website, you may encounter embedded content, such as YouTube videos, or you may be directed to other websites for such activities as surveys, to make payment in currency other than U.S. dollars. These websites and embedded content may use their own cookies. We do not have control over the placement of cookies by other websites, even if you are directed to them from our website.

CookieSourceUsageDuration
_ga, _gali, _gat, _gidGoogle These cookies are used to collect anonymized information about how visitors use this website, such as number of visitors, where visitors have come from. This information is used to help us make improvements to this website.

Please visit https://support.google.com/analytics/answer/6004245 for an overview of Google Analytics' privacy policy.

You may install a Google Analytics Opt-out Browser Add-on from https://tools.google.com/dlpage/gaoptout 		365 days
PREF*, VSC*, VISITOR_INFO1_LIVE*, remote_sid*YouTube We may embed videos from YouTube using their privacy-enhanced mode. This mode may set cookies on your device once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

PREF - * Expires after eight months
VSC - * expires at the end of your session
VISITOR_INFO1_LIVE - *expires after eight months
remote_sid - * expires at the end of your session