• When you install the application, a screen pops up asking if you want to install it as a new or existing user.
• Select New User.
• Another screen pops up asking for your personal information. Type in your information and click on Submit.
  NOTE: You must type in a valid email address when completing the form.
• The system will email you your username and password.
  NOTE: The password emailed to you is temporary and you MUST reset the password using the link emailed to you before logging into the application!
• Your password can be reset at http://password.navistar.com. For additional support, please contact Dealership Support to reset your password:
  • US and Canada – (800) 527-7879
  • Latin America – (800) 527-7879 (International call rates apply)
  • Mexico – (800) 713-9405 to reset your password.

Update your default password given by Dealership Support using Password Reset. If you do not update through this link it won’t let you continue.

NOTE: You are required to change your password twice a year.

The steps to reset your password can be found in the Self-Service Password Reset Document. This utility cannot be used if you have not set up a profile through Multi-Factor Authentication. You can change your password on the Self-Service Password Reset site at http://password.navistar.com.

Please keep in mind that Passwords need to be changed twice a year. Navistar applications will give you a warning when you have 7 days or less remaining. For additional support, please contact Dealership Support to reset your password:

• US and Canada – (800) 527-7879
• Latin America – (800) 527-7879 (International call rates apply)
• Mexico – (800) 713-9405 to reset your password.

If you know your password but cannot login, you can try unlocking your account on the Self-Service Password Reset site at http://password.navistar.com. The steps to unlock your account can be found in the Self-Service Password Reset Document. This utility cannot be used if you have not set up a profile through Multi-Factor Authentication.

Please keep in mind that Passwords need to be changed twice a year. Navistar applications will give you a warning when you have 7 days or less remaining. For additional support, please contact Dealership Support to reset your password:

• US and Canada – (800) 527-7879
• Latin America – (800) 527-7879 (International call rates apply)
• Mexico – (800) 713-9405 to reset your password.

In order to create or reset a password, follow this guide: Multi-Factor Authentication Guide then you will need to setup 2-Factor Authentication at http://password.navistar.com.

Please keep in mind that Passwords need to be changed twice a year. Navistar applications will give you a warning when you have 7 days or less remaining. For additional support, please contact Dealership Support to reset your password:

• US and Canada – (800) 527-7879
• Latin America – (800) 527-7879 (International call rates apply)
• Mexico – (800) 713-9405 to reset your password.

• At least 12 characters
• At least one upper case letter
• At least one lower case letter
• At least one number or special character

Up to 5 additional usernames can be created within the software application. This can be accessed by selecting Help > Registration > Request Additional Users. This will open a registration window. Fill in all of the required data and click OK to submit the request.

You will receive an email confirmation with the new username and a temporary password. The temporary password must be changed by using the link in the email before signing into the software.

If the software attempts to log you in as CYY0000, then the product key was either invalid or incorrectly entered. Please check your product key and re-enter.